New UK DID No.: 442088191094
New US DID No.: 16137770611
What is 24/7 PC Care ?
We are a team of Microsoft Certified professionals who provide technical solutions to your nasty computer problems. We are available 24/7 so that you can get your system up and running at anytime of the day.
What are the benefits of remote Computer support ?
How will PC Care team fix my problem?
For our customers around the world, our expertise lies in delivering quality technical troubleshooting through remote computer support. This is also named as online pc troubleshooting. We make use of screen-sharing technology that connects our users with a remote session. But before we activate a session, it is compulsory for you to be registered with us. A secure link will be provided to you that you need to download on your system for the remote session to happen. The tech support team will respond to your issues. You can sit back and watch them perform tasks on your PC. Once the task is done, our tech support team logs out and your session is disconnected. If you do not want to use the remote computer support or live support, you can also avail troubleshooting via e-mail, phone or live chat.
Can you get back into my computer after my session is over?
No. After your remote session is over we cannot log in again. Once you are logged out, the tech support team can no longer see or access your computer.
Is remote computer support easy to use?
Yes. It is easy, safe and convenient for those who do not wish to perform tasks on their own. All you need is to get registered with us, log into your account (an option on our website) and download the link provided to you.
Do you provide any assistance against virus / spy ware attacks?
In this informative age, our PCs or computers are very prone to viruses and spy wares attacks. This is because these malwares find a new path every day to get into our systems. At least eight out of 10 PC users are exposed to threats like Trojan horses, hackers, viruses etc. Ask PC Experts provides in-depth detection of your systems for hidden files, virus/spy ware removal and firewall protection to help you safeguard your PC against any malwares.
Can you provide online support/remote support through a dial-up connection?
Yes. We do provide online/remote support through a dial-up connection. However, some dial-up connection users can face slow connection problems because of which the online support sessions take longer to finish. Moreover, if you are using Windows 98 or Windows ME operating systems, slow connection problems are likely to occur as these operating systems find it hard to be compatible with dial-up connections. For dial-up connection users we recommend online chat for troubleshooting. Also, remote sessions or online support can be best provided to Windows based PC users with broadband internet connection.
Can you provide online support/remote support through a dial-up connection?
Yes. We do provide online/remote support through a dial-up connection. However, some dial-up connection users can face slow connection problems because of which the online support sessions take longer to finish. Moreover, if you are using Windows 98 or Windows ME operating systems, slow connection problems are likely to occur as these operating systems find it hard to be compatible with dial-up connections. For dial-up connection users we recommend online chat for troubleshooting. Also, remote sessions or online support can be best provided to Windows based PC users with broadband internet connection.
Do you charge to diagnose my computer?
No. To just diagnose where the problem lies, we normally do not charge you. As soon as the problem is identified, we seek your confirmation to fix it. Once you have availed our plans, we give you a time frame within which your computer problem should resolve.
Are your technicians qualified to work on my computer?
Yes. Our technical support team comprises CISCO/Microsoft engineering graduates who have the experience of working on different platforms and troubleshooting all sorts of application based issues.
Do you support Apple Macintosh and Linux PC’s?
No. We do not support Apple Mac and Linux; however we are working on this and will start these services in the near future.
Can you support older computers?
We provide solutions for Windows 98 operating system- that makes a computer old enough! However, if you are using older versions of PCs, you will not be able to use much of the new peripherals as the older PCs do not support new technology and updating drivers becomes a nasty task. If I switch to different gadgets, would I need to buy a new service plan? Or can I use the existing service plan for the new gadget till the expiry of plan? For monthly and annual subscriptions, you get covered for any new device that you may attach with your computer until your plan expires. However, if you are registered over Per Incident Plan, you get covered for a particular incident or device only.11
